Frequently Asked Questions
General Questions
What is Tremmor?
Tremmor offers high-quality products tailored to elevate your craft. Our goal is to provide excellent service and premium goods with a seamless shopping experience.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping details, and enjoy a faster checkout experience.
How do I contact customer service?
You can reach our customer service team by emailing support@tremmor.com, calling +1 248-688-0200, or using the contact form on our website.
How do I find a local distributor?
Orders & Shipping
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your package.
What are your shipping options?
We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
Do you ship internationally?
Currently, we only ship within the United States. Stay tuned for updates on international shipping.
What should I do if my order is delayed?
If your order has not arrived within the estimated timeframe, please contact us at support@tremmor.com for assistance.
Returns & Refunds
What is your return policy?
You can return items within 30 days of purchase if they are unused and in their original packaging. Please refer to our Refund and Returns Policy for more details.
How do I initiate a return?
To start a return, contact us at support@tremmor.com with your order number and reason for return. We will provide further instructions.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5-7 business days. You will receive an email confirmation when your refund is issued.
Are sale items eligible for refunds?
Only regular-priced items can be refunded. Sale items are final sale and cannot be returned.
Product Information
How do I care for my products?
Care instructions can be found on the product page and packaging. Following these guidelines will help prolong the life of your items.
What is my product warranty?
We stand by the quality of our products. If you encounter any issues with your order, please contact support@tremmor.com within 30 days of purchase for assistance.
Our warranty covers manufacturing defects but does not cover damage caused by misuse, neglect, or normal wear and tear.
Payment & Security
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to ensure your payment details are protected.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Can I apply a discount code to my order?
Yes, you can enter your discount code at checkout to receive applicable savings.
Account Management
How do I create an account?
Simply click the “Sign Up” button at the top of our website and follow the instructions to create your account.
Can I update my account information?
Yes, log into your account and go to “Account Settings” to update your details.
What if I forget my password?
Click “Forgot Password” on the login page to reset your password via email.
Still got a question? Feel free to reach out to our team at support@tremmor.com